We strictly adhere to FSA requirements providing Initial Disclosure documents and Demands and Needs statements. In the extremely rare event that you would have cause to complain we have a fully formatted Complaints Procedure and as an authorised firm you may refer your complaint if not satisfied to the Financial Ombudsman Service.

Similarly we operate our own strict professional reporting procedures and service level agreements. Along with our own internal auditing we are regularly audited by our major insurance suppliers.

At levels more than enough to satisfy the Financial Services Authority, Protector carry Professional Indemnity insurance and operate at high margins of capital solvency. We are also covered under the Financial Services Compensation Scheme and you would be entitled to redress from the scheme in the extremely unlikely event that we could not meet our obligations.

Ultimately all our clients have the peace of mind of knowing that they will always receive best advice and their position is fully secure.

We are always willing to listen to the people who purchase our insurance products. We understand that although we always try our best to satisfy our customers there may be times when a customer becomes dissatisfied with the level of service they receive. We are always keen to give our clients the best possible service and therefore if you are unhappy with the service you have received please contact us.
We will also be pleased to receive any compliments you may have.

Contact us by writing to:

The Compliance Officer
Protector Policies Ltd
Peregrine House
Falconry Court
Bakers Lane
Epping
Essex
CM16 5DQ
tel: 01992 566945
fax: 01992 566991